Refunds, Cancellations and Order Changes, Explained
Unused orders can be refunded within 14 days of purchase. Once credits are spent, an eSIM is activated or a VPN config is delivered and connected, the order is considered used and is no longer refundable.
Eligibility at a glance ✅
| Product | Unused | Used |
|---|---|---|
| API credits | Refundable for 14 days | Not refundable once spent |
| eSIM plan | Refundable before activation | Not refundable after activation |
| VPN access | Refundable before first connection | Not refundable after delivery |
How to request a refund 🧾
- Email support with your order number and checkout email
- Tell us briefly why you are requesting it
- We confirm eligibility and submit the refund
Changing an order 🔁
Need a different package instead of a refund? Message us before you use the product and we can usually swap it for a package of equal value, adjusting the balance if the price differs.
Timing and your rights ⚖️
Approved refunds are submitted within two business days, but banks often take five to ten business days to show the amount. Nothing here removes statutory rights that cannot be waived.
Frequently asked questions ❓
Can I refund credits I already used?
No. Credits that have been spent on API requests cannot be refunded, but unused credits in the same account can.
How long do refunds take?
We submit approved refunds within two business days; your bank may take five to ten business days to display them.
Can I swap a package instead?
Yes, before the product is used we can usually move you to another package of equal value.
What if an order failed to deliver?
If delivery failed, contact support with the order number and we will resolve it or refund the affected order.
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